Refund Policy
This Refund Policy will govern how you purchase Digitexpro tools and services.
PLEASE READ IT CAREFULLY BEFORE PLACING YOUR ORDER AS IT DETERMINES YOUR RIGHTS WITH REGARD TO YOUR PURCHASES, INCLUDING ESSENTIAL RESTRICTIONS AND EXCLUSIONS.
General Terms:
If you experience technical problems with the Digitexpro monitoring tools that cannot be resolved by the Digitexpro Customer Support Centre, you may be eligible for a full refund under the Refund Policy mentioned below. However, we are confident that if you accept the expert assistance of our Customer Support Centre, the majority of refund requests may be avoided.
Refund Conditions
Subject to this Refund Policy, if your justifications don’t conflict with the Refund Policy requirements listed below, you might be qualified for a complete refund within 15 days of the day of your purchase:
1. After 15 days from the date of purchase, no refunds will be given.
2. You can only receive one refund. Your further purchases of Digitexpro subscriptions won’t be covered by the same refund request.
3. If the target device’s operating system is upgraded and the user chooses not to reinstall or relink Digitexpro Software, there will be no reimbursement.
4. In the event that a user’s target device violates the Digitexpro Compatibility Policy, no refund will be given. Now supported are all iOS and Android devices with Google accounts.
5. If the target device cannot be reached via Internet, is factory reset, or updates to the most recent version of its operating system, there will be no reimbursement if the device loses connection with the Digitexpro subscription.
6. If a user requests a refund for circumstances that are wholly outside of Digitexpro’s control, they will not be eligible for one. These consist of, but are not restricted to:
- The target phone may not be the user’s property, or the user may not have the owner’s permission to install the Digitexpro software, or the user may have lost the password to unlock the phone;
- When there is no money remaining in the target phone account, there is a temporary service outage, a roaming issue, etc., the target phone is not able to access the Internet;
- A target phone user switches carriers, which results in a loss of Internet connectivity and, as a result, poor operation of Digitexpro Software;
- The target phone’s factory settings were restored;
- A user refuses to accept technical support, disregards setup instructions from our customer service team or our website;
- The data saved on a target phone prior to Digitexpro being installed was not seen by the user;
- a user planned to purchase a single subscription package and utilise Digitexpro on several target devices;
- personal reasons (I’ve decided against buying, I made a mistaken purchase, I don’t know the target device’s Apple ID or Google Account password, the software wasn’t used, etc.);
- The owner of the target device, anti-virus software, or other services unlinked or corrupted the Digitexpro software;
- the target device’s user’s Google/iCloud credentials are outdated;
- Technically, users can activate Google/iCloud backup on a target device, however they are unable to do so;
- The target device is not connected to WiFi every day;
- The target iOS or Android device’s iCloud or Google cloud storage is insufficient for storing backups, and the user is unable to expand it;
Refund Procedure
It is necessary that you submit your refund request via our online feedback form, request-a-refund. Refund requests made in any other manner are not accepted by us. The decision on the refund must be made in 15 working days. Please be aware that a $4.99 setup service fee will be subtracted from the refunded amount for each transaction in order to cover bank and payment processing fees.
Chargeback Related
You agree that we may suspend access to any and all of your accounts with us in the case of a chargeback by a credit card company (or similar action by another payment provider permitted by us) in connection with your purchase of any subscription plan(s). Reactivating an account is done at our discretion and only happens once we receive the unpaid purchase or purchases.Your credit card statement will list the charges for the service(s) that make use of our credit card payment processor. You are responsible for paying any fees resulting from chargebacks or other payment disputes that you, your bank, or a Payment Provider file. You are also responsible for paying for any disputes that call for accounting or legal services.